FAQs
The following is a list of questions our customers frequently ask. You may still have unanswered questions. If so, please call us toll-free at 1-800-572-9171 and one of our warranty consultants will be happy to answer any and all of your questions.
1)
Where can I take my vehicle to be repaired with a Warranty-Link
contract?
The Warranty-Link extended service plan is honored at any licensed
repair facility throughout the United States and Canada. You have
the option of taking your vehicle to your dealership or any licensed
repair facility of your choice. Additionally, the plan is accepted
at national repair facilities such as Pep Boys, Firestone, AAMCO
as well as many others.
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2) When does my extended
service plan begin and expire?
Your Plan begins 30 days and 1,000 miles from the date of enrollment.New plans begin at “0” miles on the odometer
and expire after the number of months selected has elapsed or the number of miles selected appears on the vehicles
odometer, whichever occurs first. For example, a 6 year / 100,000-mile program would expire in 6 years or when
your odometer displays 100,000 miles.
Used plans begin on the applications date and the current odometer mileage.
The plan will expire according to the time and/or mileage of the coverage you select, whichever occurs first.
For example, a 36 month/36,000 mile plan would expire in 36 months or when the vehicle is driven an additional
36,000 odometer miles, whichever occurs first.
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3) Is there any type
of a free look period?
Yes,
if you are not completely satisfied within the first sixty days,
contingent on a claim not being filed, we will issue a 100% refund.
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4) What is the difference
between top 2 plans you offer?
Our Platinum Plan is the most comprehensive program we offer and
is available on vehicles less than 4 model years old and having
less than 60,000 odometer miles. This is a Bumper-to-Bumper exclusionary
policy, which only lists the components that are not covered under
the contract. It provides coverage for repairs on all parts and
labor except the parts and maintenance items that we list as excluded.
Click here to see complete Platinum coverage details.
Our Gold Plan is named component coverage. This Protection Plan
is the most comprehensive listed extended coverage in the industry.
Our Gold program lists all of the components covered by the
service agreement. This listed plan includes all the major assemblies
of your vehicle. Click here to see complete Gold coverage details.
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5)
How is a claim paid, and what is the claim process?
Warranty
Link will pay the repair facility direct by company credit card;
you do not need to pay for covered repairs up front and wait to
be reimbursed.
When
your vehicle breaks down and you need service:
· Simply bring the vehicle to any licensed service facility.
· The service manager will determine the type of repairs
necessary, then call our National Claims Service Center (provided
in your Warranty Link service contract booklet) to receive repair
authorization.
· After obtaining authorization and an authorization number,
the service facility will repair your vehicle.
· When the repairs are complete, the service facility will
fax our Service Center the completed, authorized repair order
signed by the customer.
· All claims are paid directly to the repair facility with
a corporate credit card, therefore, you do not have to pay for
your repair and wait to get reimbursed. It is that simple.
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6) What if my dealership
or mechanic does not want to accept Warranty-Link’s Nationwide
Credit Card Payment?
There is no reason why your dealership would not accept our policy.
We pay retail price for parts and labor for all covered repairs.
National labor manuals determine these costs of all repairs. These
pricing guides that your dealership uses are standard in the industry.
Once they find out that we pay retail (based upon the manual they
use) for parts and labor, and pay by company credit card, most
dealerships and repair shops will gladly accept all the business
we can provide them. Our Customer Service Consultants will gladly
contact facilities for you to explain our claims payment process.
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7) How is Warranty
Link’s plan different from other service contracts?
All of Warranty Link’s plans include wear and tear and start
from date of enrollment. Warranty Link also provides you with
a 60-day money back guarantee!
If a listed component breaks or wears out beyond the manufacturer's
specifications, it is covered, and you are protected. With Warranty
Link you're getting better coverage at an affordable price.
Also, for vehicles still covered by the manufacturer’s warranty,
the term of coverage expires according to the time and/or mileage
of the plan selected, whichever occurs first. For example, if
you purchase a 6 year / 100,000 mile vehicle service contract
from Warranty Link today, it will expire 6 years from today, or
when the vehicle's odometer reaches 100,000 miles, whichever occurs
first. This will give you more time than with typical vehicle
service contracts, which determine expiration based upon the vehicle's
in-service date.
If you are not completely satisfied within the first sixty days,
contingent on a claim not being filed, we will issue a 100% refund.
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8)
How does Warranty Link’s deductible work?
All of our plans come with a deductible that is per visit. Many
extended warranty providers charge a deductible on a per item
basis.
Warranty Link requires only one deductible per repair visit, no
matter how many repairs were performed in that visit.
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9) What reassurance
do I have that your company will be here in years to come to provide
claims?
All
of our programs are fully insured by a company rated A-(Excellent) by A.M. Best Company.
This is one of the highest financial strength ratings.
The insurer of your policy has been in business for decades and has dealt with thousands of extended warranty policy holders.
This company was chosen because of strength, longevity
and claims paying ability in the insurance industry.
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10)
Do you recommended any service facilities?
You
as the contract holder have the choice of returning your vehicle
to a franchised dealer for repairs, or the repair service facility
of your choice. (Such as: Pep Boys, AAMCO Transmissions, etc.)
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11)
Why should I buy now if I have time left on my original factory
warranty?
The sooner you purchase coverage the lower the premium will be.
Buying soon will allow you to avoid paying higher rates later
due to mileage surcharges that occur as vehicles get older. You'll
be able to immediately take advantage of your plan's benefits:
towing, lost key/lockout, and car rental discounts during your
factory warranty period.
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12)
My vehicle has performed great. Do I really need an extended service
plan?
Cars today have more accessories and electronics features than
ever before. Extended Service Plans provide peace of mind. Mechanical
failure is a reality and that is the main reason why the manufacturer
only warrants the vehicle for a certain period. As your vehicle
gets older and is driven more miles, it is more likely to experience
mechanical failures. Average Repair Costs:
13)
How does Warranty Link offer such good coverage plans at such
an affordable price?
We
are able to offer such comprehensive coverage at such affordable
prices because we cut out the middlemen and sell direct to the
end consumer. We do not offer our plans through automobile dealerships
or any other party that would require paying big commissions.
These unnecessary expenses only add to the price that is ultimately
passed onto the consumer.
Along with no middlemen, we also experience lower expenses due to the e-commerce industry. Our expenses are much lower than traditional methods of purchasing products and services by utilizing the internet.
All
of these savings are passed on to you, the consumer.
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14) Is the Warranty
Link contract transferable?
Yes,
if you sell your vehicle to an individual, the contract may be
transferred to the new owner for a $50 fee. This enhances the
value of your vehicle when selling to a private party.
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15) What if I don't
keep my vehicle for the term of my contract?
You
can cancel your contract at any time and receive a pro-rated refund.
If you cancel within the first 60 days you are entitled to a 100%
refund, contingent that no claims have been filed.
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16) Do you have
a payment plan?
Yes,
an interest-free payment plan is available. Terms and conditions
vary, and a small administration fee applies; please call your
Warranty Sales Consultant for details.
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17) I want to enroll
my vehicle online. Is the Warranty Link site completely safe to
use my credit card?
For
your convenience, we have made it easy to enroll your vehicle
in a Warranty Link plan. We accept Visa, Master Card, American
Express, and Discover. Using your credit card to enroll your vehicle
online is 100% safe.
Our website is a secure website. We protect you by using leading
edge technology. All of your credit card information is encrypted
before it is sent over the Internet. No party other than Warranty
Link will be able to decode your information.
We have invested in this leading technology in an effort to build
trust and confidence with all our customers.
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18)
Where can I find my Vehicle Identification Number?
Your Vehicle Identification Number (VIN) can be found in several
different locations.
The most common areas are:
1)
On your insurance card
2) On your title
3) On your registration card
4) On the driver-side dashboard of your vehicle. (Looking through
the windshield)
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19) Do you offer
your programs on commercially used vehicles?
Yes,
we do offer coverage for commercial vehicles. Commercial vehicles
include job site vehicles. There is a $300 surcharge for commercial
vehicles. We do not cover taxis or police cars.
Please see the contract for complete details or call one of our
Warranty Consultants to see if your vehicle is eligible.
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